Conditions d’utilisation
Refund Policy
At Fumée de Joie, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include all original accessories and packaging
- Be accompanied by proof of purchase
To initiate a return, please contact us at:
Please include your order number and the reason for your return.
Once your return request has been approved, we'll provide detailed return instructions.
Returns sent without prior authorization will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at:
Please include photos of the product and packaging so we can resolve the issue as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used fragrance oils
- Personalized or custom-made items
- Gift cards
- Clearance or final sale items
If you're unsure whether your item qualifies for a return, feel free to contact us before purchasing.
Exchanges
We do not offer direct exchanges.
If you'd like a different item, simply return the eligible product. Once your return has been approved, you may place a new order.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must be unused, in their original condition, with all packaging and proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: