Politique d’expédition
Shipping Policy
At Fumée de Joie, we are committed to delivering your order as quickly and safely as possible.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with your tracking information.
Shipping Times
We currently ship to Canada and the United States.
Estimated delivery times:
- 🇨🇦 Canada: 7–12 business days
- 🇺🇸 United States: 7–12 business days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or periods of high shipping volume. Clear shipping policies that explain processing times, delivery estimates, tracking, and potential delays help set customer expectations and reduce support inquiries.
Shipping Costs
Shipping costs are calculated at checkout.
Free shipping is available on qualifying orders (if applicable).
Order Tracking
As soon as your order ships, you will receive a tracking email allowing you to monitor your package throughout its journey.
If you do not receive your tracking information within 3 business days after placing your order, please contact us at:
Incorrect Address
Please ensure your shipping address is correct before completing your purchase.
Fumée de Joie cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Delays
While we do our best to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including customs inspections, severe weather, or carrier disruptions.
We appreciate your patience and understanding.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
We'll work with the shipping carrier to investigate the issue and find the best possible solution.
Contact Us
If you have any questions regarding your shipment, we're always happy to help.
📧 Email: fumeedejoie@gmail.com